Terms of service

Terms of Service

Last Updated: July 1, 2026

Welcome to Hizra Dates & Nuts. These Terms of Service ("Terms") govern your access to and use of our website, https://hizradatesandnuts.com ("Website"), and the purchase of products offered by Hizra Dates & Nuts ("we", "our", "us").

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

Eligibility

By using this Website, you represent and warrant that:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information provided by you is accurate, complete, and current.

Products and Availability

Hizra Dates & Nuts offers dry fruits, nuts, dates, seeds, saffron, and related edible products.

All products displayed on our Website are subject to availability. We reserve the right to:

  • Add, remove, modify, or discontinue products at any time.

  • Limit quantities available for purchase.

  • Refuse or cancel orders due to stock unavailability, pricing errors, suspected fraud, or any other legitimate reason.

Product Information

We strive to display products, descriptions, images, and specifications as accurately as possible.

However:

  • Product images are for illustrative purposes and may vary slightly from the actual product.

  • Dry fruits and nuts are natural agricultural products and may differ in size, colour, shape, texture, sweetness, and appearance.

  • Minor variations in product weight may occur during packing, handling, and transit.

Such variations are considered normal and do not constitute defects.

Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated on the Website.

We reserve the right to:

  • Modify prices at any time without prior notice.

  • Correct pricing errors or inaccuracies.

  • Refuse or cancel orders placed with incorrect pricing.

Payment must be successfully completed before an order is processed and dispatched.

Order Acceptance and Cancellation

Placing an order on the Website constitutes an offer to purchase products from us.

An order is considered accepted only after:

  • Successful payment confirmation; and

  • Confirmation of product availability.

We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Suspected fraudulent activity

  • Violation of these Terms

  • Circumstances beyond our reasonable control

As our products are prepared and processed quickly, customer-initiated order cancellations are not permitted once an order has been placed.

Shipping and Delivery

Orders are generally processed within 1–2 business days.

Estimated delivery timelines are approximately 5–10 business days from dispatch, depending on the delivery location.

Delivery timelines are estimates only and may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Remote delivery locations

  • Other circumstances beyond our control

For complete shipping details, please refer to our Shipping Policy.

Returns and Refunds

Due to the consumable nature of our products, we do not accept returns once products have been delivered.

Replacement or refund requests are considered only for:

  • Damaged products

  • Incorrect products received

Claims must be raised within 24 hours of delivery and supported by an unboxing video and relevant photographs.

For complete details, please refer to our Refund & Return Policy.

Allergies and Product Consumption

Some products sold by Hizra Dates & Nuts contain nuts and may be processed in facilities handling tree nuts and peanuts.

Customers are responsible for reviewing product information and exercising caution if they have food allergies, sensitivities, or dietary restrictions.

We shall not be responsible for allergic reactions or health issues arising from the consumption of products purchased through our Website.

Intellectual Property

All content available on the Website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Designs

  • Graphics

  • Text

  • Website content

is owned by or licensed to Hizra Dates & Nuts and is protected by applicable intellectual property laws.

No content from this Website may be copied, reproduced, distributed, modified, or used without our prior written consent.

Prohibited Uses

You agree not to:

  • Use the Website for any unlawful purpose.

  • Interfere with the security or operation of the Website.

  • Attempt unauthorised access to our systems or accounts.

  • Upload malicious code, viruses, or harmful content.

  • Use the Website in a manner that could damage our reputation or business.

Limitation of Liability

To the maximum extent permitted by applicable law, Hizra Dates & Nuts, its owners, employees, and affiliates shall not be liable for:

  • Indirect, incidental, consequential, or special damages;

  • Loss of profits, revenue, data, or business opportunities;

  • Delays in delivery caused by third parties;

  • Product variations inherent to natural food products;

  • Losses arising from misuse, improper storage, or allergic reactions.

Our total liability in connection with any order shall not exceed the amount paid by the customer for the relevant order.

Indemnification

You agree to indemnify and hold harmless Hizra Dates & Nuts, its owners, employees, and affiliates from any claims, damages, liabilities, costs, and expenses arising from:

  • Your use of the Website;

  • Your violation of these Terms;

  • Your violation of any applicable laws or rights of third parties.

Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the Website, or any purchase made through the Website shall be subject to the exclusive jurisdiction of the competent courts in Malappuram, Kerala, India.

Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms of Service, please contact us:

Hizra Dates & Nuts
Kodinhi Road, Chemmad, Kerala – 676306, India
Email: support@hizradates.com
Phone & WhatsApp: +91 9207341010
Website: https://hizradates.com