Refund policy

Refund & Return Policy

Last Updated: July 1, 2026

At Hizra Dates & Nuts, we take utmost care in sourcing, packing, and delivering our products. As we deal with food items, dry fruits, nuts, and related edible products, we follow strict quality and hygiene standards.

Please read our refund and return policy carefully before placing an order.

Returns Policy

Due to the perishable and consumable nature of our products, we do not accept returns of any products once delivered.

We are unable to accept returns for reasons including, but not limited to:

Change of mind
Personal taste preferences
Ordering the wrong product or quantity
Delayed consumption after delivery
Improper storage after receipt

Replacement for Damaged or Incorrect Orders

We offer replacement assistance only in the following situations:

You receive a damaged product.
You receive an incorrect item.
The package is significantly tampered with and the contents are affected.

To be eligible for a replacement request:

Contact us within 24 hours of delivery.
Provide a clear unboxing video starting from the unopened package.
Share clear photographs of:
- The outer packaging
- Shipping label
- Damaged or incorrect product

Claims made after 24 hours of delivery may not be eligible for replacement or refund.

Refunds

If a replacement is not possible due to product unavailability or other operational reasons, we may issue a refund to the original payment method used for placing the order.

Approved refunds will generally be processed within 5–10 business days, depending on your bank or payment provider.

Replacement Process

Once your claim is reviewed and approved:

A replacement product may be shipped at no additional cost, subject to stock availability; or
A refund may be issued to the original payment method.

The decision regarding replacement or refund shall be at the sole discretion of Hizra Dates & Nuts after verification of the claim and supporting evidence.

Non-Eligible Cases

Refunds or replacements will not be provided in the following situations:

The claim is raised after 24 hours of delivery.
The unboxing video is unavailable.
The product has been partially consumed or used.
The product has been improperly stored after delivery.
Damage is caused due to mishandling by the customer.
Minor variations in size, shape, colour, texture, or appearance of natural products.
Minor variations in product weight that may occur during packing, handling, or transit.